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Effective Date: October 14, 2026
Last Updated: October 14, 2026

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Welcome to Turf Team LLC (“Turf Team,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, services, and communications, including text messages (SMS/MMS) sent by Turf Team LLC.

By accessing our website, requesting our services, or choosing to receive communications from us, you agree to the applicable terms described below.

1. Our Services

Turf Team LLC provides turf care, lawn care, and related services. Our services may include scheduling, service updates, customer support, appointment reminders, estimates, billing notifications, promotions, and other communications related to our business.

Service availability and scope may vary depending on your location and the services requested.

2. SMS/Text Messaging Program

Turf Team LLC may offer a text messaging program to communicate with customers and individuals who have expressly opted in to receive messages.

Types of messages may include:

• Appointment confirmations and reminders.

• Service scheduling, rescheduling, and completion updates.

• Weather-related delays and service notifications.

• Estimates, invoices, payment reminders, and account updates.

• Customer support communications.

• Promotional offers, discounts, and special announcements, if you have separately consented to receive marketing messages where required.

3. How to Opt In to Text Messages

You may opt in to receive text messages from Turf Team LLC by voluntarily providing your mobile phone number and affirmatively agreeing to receive text messages through an available enrollment method, such as a website form, an online booking form, a signed agreement, or another clearly disclosed opt-in process.

Where applicable, marketing messages and service-related messages may require separate consent.

By opting in, you confirm that you are the subscriber or authorized user of the mobile number provided and that you authorize Turf Team LLC to send the types of messages described in the applicable consent disclosure.

Consent to receive text messages is not a condition of purchasing any goods or services from Turf Team LLC. You may withdraw your consent at any time.

Providing your phone number for an estimate, service inquiry, or other business purpose does not, by itself, constitute consent to receive recurring promotional text messages.

4. Message Frequency

Message frequency varies depending on your interactions with Turf Team LLC, your service schedule, and the types of messages you have elected to receive.

You may receive recurring messages, including appointment reminders, service updates, account notifications, or promotional messages, depending on your consent and activity.

We will not intentionally send messages at a frequency inconsistent with the applicable program disclosures.

5. Message and Data Rates

Message and data rates may apply to text messages sent to you by Turf Team LLC and to messages you send to us.

Your wireless carrier determines any applicable charges. Please contact your mobile service provider for details about your messaging plan, data plan, or other fees.

Turf Team LLC is not responsible for charges imposed by your wireless carrier.

6. How to Get Help

If you need assistance with our text messaging program, you may:

• Reply HELP to a Turf Team LLC text message, where supported.

• Contact us using the contact information listed on our website.

• Email us at [Insert Customer Support Email].

• Call us at [Insert Business Phone Number].

We will make reasonable efforts to respond to customer inquiries and address concerns about our messaging services.

7. How to Opt Out of Text Messages

You may stop receiving text messages from Turf Team LLC at any time.

To opt out, reply STOP to any text message you receive from us, where supported. You may also contact us using the customer support information listed above to request that we stop sending text messages.

After your opt-out request is processed, you will no longer receive messages from the applicable messaging program, except for any permitted final confirmation or communications otherwise allowed by law.

If you have subscribed to separate messaging programs, you may need to opt out of each program separately.

You may re-enroll by providing consent again through an available opt-in method.

8. Privacy and Personal Information

We respect your privacy. Information collected through our services and messaging programs may include your name, mobile phone number, email address, service address, communication preferences, and other information you voluntarily provide.

We use this information to provide services, manage customer accounts, communicate with you, provide customer support, and administer our messaging programs.

We do not sell or share your mobile number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us operate our business and deliver communications, subject to appropriate restrictions.

For additional information about how we collect, use, protect, and disclose personal information, please review our Privacy Policy: [Insert Privacy Policy URL].

9. Delivery of Messages

Text message delivery depends on your wireless carrier, mobile device, network availability, and other factors outside our control.

Turf Team LLC does not guarantee that every message will be delivered successfully, promptly, or without interruption.

You are responsible for maintaining an accurate and current mobile phone number and notifying us if your contact information changes.

10. Supported Carriers and Devices

Our messaging services may not be available on all mobile carriers, devices, or networks. Carriers are not responsible for delayed or undelivered messages.

If you experience messaging issues, please contact your wireless provider or Turf Team LLC for assistance.

11. Changes to These Terms

Turf Team LLC reserves the right to update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.

Changes to these terms do not replace any consent required before sending text messages.

12. Limitation of Liability

To the extent permitted by applicable law, Turf Team LLC is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or text messaging program, including delays, interruptions, or failures in message delivery.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. Contact Information

If you have questions about these Terms of Service or our text messaging program, please contact us:

Turf Team LLC
Website: https://www.bugturf.com
Email: turfteamoffice@bugnarug.com
Phone: 910-833-3808
Business Address: 5006 Oleander Drive Wilmington, NC 28403

Thank you for choosing Turf Team LLC. We appreciate your business and are committed to providing clear, respectful, and reliable customer communications.